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Mentoring success story No3:

How to prevent your highest biller from stomping

A. What was the problem? 

This long serving, highly personable candidate had been in post for over 20 years and was respected as a superstar throughout his rapidly expanding firm. Peter* had been acknowledged as highest biller, by some margin, in his mid-sized regional firm for at least eight years. He was ambitious, popular, strategic and clever. He knew the art of winning and retaining clients inside out. Unfortunately he had become bored and was threatening to quit. His Managing Partner sought my advice on how to handle this delicate, potentially profit-threatening ticking time bomb.

B. How can desired long-term results be achieved in such a short time? 

My holistic approach provides a menu of options for the candidate to pick and choose from, underpinned by great deal of experience of working with over 350 leaders and supported by the 1,700-page leadership manual that I have written over many years.

Step One is to ask good questions and listen carefully to the answers. Root issues underpinning itchy feet are rarely straightforward and demand careful handling.

Step Two is to evaluate a candidate’s core strengths and weaknesses, which may be different to those widely perceived.

Step Three is to provide an armoury of advanced communication and self-empowerment tips and techniques so that he/she can become decisive about how they can deliver true value to their organisation/clients. Working holistically, I typically devise eight behavioural themes for development over the four ‘live’ sessions that the candidate goes on to score and prioritise as one part of Session One.

C. How long does it take and what is the investment necessary?

First one-hour ‘pre-session’ is delivered at no cost to your organisation, without cost or obligation, subject to location.

Eight hours of mentoring – that’s one two-hour session paced four weeks apart. Inter-session ‘homework’ is rarely set apart from the need to read approximately 30-pages of bespoke notes issued after each session.

Candidates are banned from taking their own session notes as it distracts them from the all-important thinking part. Investment in four x two-hour sessions over a four-month period is £995+VAT per session, so £3,980+VAT in total, plus travel at cost if outside greater London.

D. My post-assignment promise 

Success rate is consistently high. However, I don’t helicopter in (ie eight hours and that’s it) and run to the hills once the four coaching sessions have ended. On conclusion of the four-session programme I go on to offer unlimited support by telephone or email for up to ten years, up until I think an extra session would be more beneficial – triggered just once by me when a candidate decided to quit their profession to become ordained.

* Name has been disguised

Schedule a 30-minute meeting, at no cost to you and without obligation:

Schedule a 15-minute telephone, without obligation:

Email robin.johnson@ovationxl.com – Mobile 07774 415561